Gardeners Kew Accessibility Statement

Gardeners Kew is committed to providing an accessible and inclusive experience for all visitors, including disabled people, older people, and those using assistive technologies. This accessibility statement explains how we work to ensure that everyone can access our services and information as independently as possible, whether planning a visit to the Gardeners Kew area or engaging with us online.

Our Commitment to Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines set out how to make web content more accessible to a wider range of people with disabilities, including those with visual, hearing, cognitive, and motor impairments. Our goal is to provide a consistent level of accessibility across our website and digital services related to Gardeners Kew.

We review our content and layout regularly in order to improve clarity, structure, and ease of use. This includes using headings, descriptive text, and meaningful labels so that information about Gardeners Kew and its facilities is straightforward to understand and navigate.

Using Screen Readers

Our website is designed to work with commonly used screen readers and text-to-speech software. We use clear heading levels, descriptive page titles, and alternative text for meaningful images to support users who rely on assistive technologies.

Where images are purely decorative, we avoid unnecessary descriptions so that screen reader users can move efficiently through the content. We also aim to provide clear language, avoiding jargon where possible, so that information about accessible routes, services, and facilities in Gardeners Kew can be understood by the widest possible audience.

Keyboard Navigation

The website is intended to be fully usable with a keyboard alone, without the need for a mouse or touch input. You should be able to move through menus, links, forms, and interactive features using standard keyboard controls such as the Tab, Shift plus Tab, Enter, and arrow keys.

We work to ensure that keyboard focus is always visible, allowing you to see which element is currently selected. This helps people who use only a keyboard or alternative input devices to navigate the site and find relevant information about accessible paths, entrances, and services in Gardeners Kew.

Text, Colour and Layout

We aim to present text with sufficient contrast against background colours to support visitors with low vision or colour vision differences. Content is designed to be readable without relying on colour alone to convey meaning, which is especially important for maps, service descriptions, and visitor guidance for Gardeners Kew.

Our pages are built to be responsive, so that content can be resized or viewed on different devices without loss of functionality. You can usually zoom in using your browser settings to increase text size for greater readability.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website and services to identify areas where we can improve. As facilities and information for the Gardeners Kew area evolve, we will continue to update this statement and make changes that support a more accessible experience for all visitors.

Some older documents or media may not yet meet the same level of accessibility as our core pages. Where possible, we will provide accessible alternatives on request.

Feedback and Accessibility Requests

We welcome feedback on the accessibility of our website and services for Gardeners Kew. If you experience any barriers, find content that is difficult to use with assistive technology, or need information in a different format, you can contact us to request support or an alternative format.

When you contact us, please describe the issue you encountered, the page or service you were using, and any assistive technology or device involved. This information helps us identify and resolve problems more quickly and improve accessibility for everyone.

Future Updates to This Statement

This accessibility statement will be reviewed and updated periodically to reflect improvements, changes to our services, and updates to accessibility standards. We encourage visitors to check this page for the latest information on how we are making Gardeners Kew as accessible and welcoming as possible.